FAQs

L'ESSENSE — 2025

Discover answers to the most common inquiries regarding our curation of the world’s most prestigious Maisons and our concierge services.

Are the fragrances authentic?

Every bottle in our boutique is sourced directly through official channels and authorized distributors. We guarantee 100% authenticity for every essence in our catalog.

What is the delivery timeline?

Once your order is processed by our concierge team, shipping typically takes 3 to 7 business days. You will receive a tracking link via email as soon as your package is dispatched.

Can I return a fragrance?

Due to health and safety regulations regarding luxury perfumery, we only accept returns for items in their original factory-sealed packaging within 14 days of delivery.

How should I preserve my scent?

To maintain the integrity of the olfactory notes, we recommend storing your fragrances in a cool, dark environment, far from direct sunlight and humidity.

Do you offer gifting services?

Yes, every L'ESSENSE order is prepared with our signature luxury packaging. For special requests or personalized notes, please contact our concierge before checkout.

For further assistance, our dedicated concierge team remains at your disposal.